We’d love to hear from you! Whether you have a question about our products, need help with your order, or simply want to share your feedback, the By Carole team is here to assist.

How to Reach Us

📧 Email Support
You can reach us anytime at support@bycarole.nz. We aim to respond to all inquiries within 24–48 hours (Mon–Fri).

📦 Order & Shipping Questions
If your inquiry is about an existing order, please include your order number in your message so we can assist you more quickly.

📍 Business Address
By Carole
(Auckland, New Zealand – full business address if you’d like to display it)

Frequently Asked Questions

Before reaching out, you might find a quick answer on our FAQ page where we cover shipping, returns, and product details.

Stay Connected

Follow us on our social channels for updates, new arrivals, and inspiration:

• Instagram: @bycarole.nz

• Facebook: By Carole

✨ At By Carole, every message matters. Whether it’s a question, concern, or just a hello, we’re always happy to connect with you.